Universal Design: A Pet Cat?

Parents of young children sometimes find themselves facing the pet cat question. They never had a cat, they never wanted a cat, but now their child is begging for one. In private, the parents discuss the pros and cons. Well, the cat needs to be fed, taken to the vet and the litter box has to be cleaned. We’ll have to think about relatives who are allergic to cats and we’ll have some added planning for the cat when we take vacations. On the other hand, the cat will make our child so happy and perhaps offer valuable lessons about caring and compassion.

The pet cat discussion is a little like universal design. You didn’t really plan on it but a new reality has it showing up as something to discuss. There are pro’s and cons of course. It adds another layer to planning and building, there is an added cost even though it’s small and you might have a hard time getting others to agree. On the other hand, universal design will make our society better and perhaps offer valuable lessons about caring and compassion.



Konrad Kaletsch, CAPS
August 31, 2009
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Universal Design: Euthanasia

Today’s partisan politics is like a bad marriage. The couple no longer communicates; instead, they undermine each other’s intentions by using any opposing position, even when it doesn’t support their own agenda.

President Obama wants to improve our health care system. He doesn’t have a perfect solution – it’s a work in progress. But, he knows it needs to change because the future of health care, if left at its present course, will be massive failure. Those opposing him are suggesting anything negative that could undermine his intentions and tear apart any chance at success. The easiest undermining technique is fear. The fear being injected into his efforts, pardon the pun, is euthanasia.

We know that Obama never suggested euthanasia as a part of his health care plan, but could it become inevitable? Societies in the past have, at times, included euthanasia. What drove them to adopting that practice? Economics. How does our USA economics look? Ahem.

Switching focus for a moment to our own lives: To varying degrees, we either move toward a desired result or avoid an unwanted one. When we plan well and execute well (pardon the pun, again), we have what we want to have. When we don’t plan or don’t follow-thru, we find ourselves having to make unwanted and tough decisions – the ole’ between a rock and a hard place. This is true for our own lives and it’s true for the bodies that govern our country. Euthanasia could be that unwanted decision down the road if there isn’t better planning now.

Including universal design into the design of our cities, homes and products is a good plan. It means more people will be able to function independently; they can and will support themselves. However, if we continue to build in ways that marginalize huge segments of our population, we will, in effect, be building an economic burden of gigantic proportions. We will have to care for and support those people who might otherwise be operating independently. Euthanasia won’t be a philosophical, spiritual or moral debate, it will be an economic one. Pause. Let that sink in.

The opposition to Obama’s health plan might be throwing euthanasia around rather loosely for a little fear mongering. Your reaction is somewhere between being scared and saying it could never happen. Well, it could. So, if universal design isn’t compelling you into action, let a little fear do the job. Obama didn’t say euthanasia, but somebody did.


Konrad Kaletsch, CAPS
August 27, 2009
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Universal Design: Gadgetmania!

Ages ago, the only gadget was a pair of specs. When not used, they hung neatly from one’s neck. If I hung today’s gadgets from my neck, I’d soon be crippled.

Gadgets start with the cell phone. Next would be the TV clicker. But given today’s level of remote controls, I’d soon need something like Batman’s utility belt: remote temperature controls, automatic door openers, shade controls, garage openers, flashlights, cordless phones, MP3 players, GPS, medical alerts, electronic diabetic monitors, alarm systems, clickers for all the TV viewing and audio devices, Bluetooth headsets, flash drives, cameras, and your eye glasses (or shades). Oh … don’t forget the chargers that go with the gadgets!

So what can one do to simplify all the gadgets that were made to simplify your life? Here are a few tips:

• Have “homes” for the gadgets. These are places you keep the gadget when not in use. You grab it, use it and put it back when done. This is especially helpful for families where many members use the same gadget.
• Have ample space for gadgets in places where you need them. For example, at your bed stand have a large surface for all the gadgets and possibly a drawer. If you have other places in your home that are regular spots, perhaps the kitchen or a favorite TV chair, have a table and drawer nearby for the gadgets.
• Gadgets need juice. Consider having a charging area for all your gadgets in one area. When you buy a new gadget, use a paint pen or magic marker and label the charger with the item it charges (I know you have that shoebox full of chargers you never throw away but that you have no clue what they pair up with).
  

Bring a little routine and order to your gadgeted life and get the enjoyment they were meant to provide!



Konrad Kaletsch, CAPS
August 15, 2009
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Universal Design: Universal Mistake

Universal design is often confused with handicap access. This mistake isn’t limited to the average person just learning about universal design, it is one also made by the pros. I recently saw two designs that were supposed to be universal and missed the target.

The first was an expensive wayfinding device designed to assist a person find their way in at a downtown tourist attraction. It was a solid object placed on a sidewalk. It had many features that would meet universal design objectives. It was placed at a height accessible to all. It had large, easy to read lettering and included Braille. But it wasn’t really universal. It served people who spoke the local language, it served people of varying heights and it served sight limited individuals – that’s it. That means it served only a few populations; many users would have to use other means to find their way. Finally, as a large bulky item, it impeded pedestrian flow and caused sidewalk congestion.

Two solutions would work better. One is the old fashioned map (no reinventing needed). The other is a modern gadget, the GPS (now included on smart phones). The map is inexpensive, portable and comes in many languages. It also covers a much larger area than the limited location represented by the physical object. The GPS takes wayfinding to a whole new level! It already has most of the world’s languages preloaded – choose yours. It pinpoints your location. It talks to you. And, some models work for those with sight limitations.

The other device I saw was an overly designed public pay phone. Do you remember trying to use a pay phone in a foreign country? This was that phone times ten! To make it fully universal, the designers included every bell-n-whistle they could think of. It had special ways to load coins and collect them, a qwerty keypad, a video function, credit card slots, prepay card slots and plenty of text and Braille all over the place. It raised and lowered and spun 360 degrees. As an ordinary user, you would need tech support to make a local call. The designers overshot.

For most, communication on-the-go is a cell phone. In fact, I am hearing of many people who are disconnecting their home land-lines. Those without cell phones are few. For telephone companies facing this reality, they are desperately trying to eliminate their pay phones – they cost more than they earn and are prone to vandalism. The New York pay phone would be an icon to perfection. It is nearly indestructible. It has nearly no features (handset, coin slot and return, keypad and an earpiece volume control). To make a call, pick up the handset and dial your number. The automated response navigates you through your options in a few different languages. Done.

When designing universally, it is important to remember that you are still designing for a great user experience for the greatest variety of users. To solve obsolete problems or over engineer a solution is to miss the target.


Konrad Kaletsch, CAPS
July 28, 2009
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Universal Design: Improves Sex?

Can universal design improve your sex life?

Somehow this question seems to permeate every aspect of our lives (you know somewhere someone is contemplating whether Sonia Sotomayor’s nomination could improve your sex life). The impact on sex is never a bad question, just an overused one. At the risk of overusing it once more, could universal design provide a positive effect on your sex life?

Yes, just not in the ways you might think. Sure, there are the practical aspects that universal design would have in the bedroom and the ease with which you can go about your activities. The real impact will be in the emotional realm. Sex is always affected by emotions. This is especially true for long-term relationships. When life is flowing effortlessly, it is easier to be and feel amorous. Attention turns to delight and the finer aspects of living when unburdened from the necessities of basic survival. It is easier for trust and confidence to be present. It is easier to relax. It is comforting to know that the environment has no nasty surprises and instead nurtures you. These are much needed ingredients for intimacy.

When fear, worry, doubt or anxiety are present, sex and many other human interactions suffer. If you are looking for an edge in the bedroom, sure, throw in a little universal design. But expect not only bedroom relations to improve but also other areas of relating. Expect greater ease and less stress. Enjoy the taste of food. Enjoy interesting conversations. Relish the independence of your life at home. Enjoy new freedoms of personal expression. Discover yourself and your partner anew. Yes, universal design does improve sex life.


Konrad Kaletsch, CAPS
July 15, 2009
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Universal Design: Your Kitchen

Please go to your kitchen, stand in the center, and ask yourself a question:

What simple changes would make this area more enjoyable for myself and others?

Keep your response simple, meaning that the changes you identify are nothing as expensive or labor-intensive as new counters, flooring, paint, or appliances. Open the cabinets. Look into drawers. Evaluate your workstations. Improvements will quickly come to mind, such as: Clean the drawer. Organize the cabinet. Put away, replace or toss such-and-such. Form your to-do list, but set aside any urge to act on it (you have enough to do).

As you do the task above, think about universal design in your kitchen. How accessible are the things you use most? What is difficult to do that might be made easier? Are there any accidents waiting to happen? How might lighting be better? Is there anyone who can't use parts of the kitchen? You’ll probably have an insight or an “aha;” perhaps something that has been on your mind was confirmed or maybe you considered a new viewpoint. Next, pause and ponder one possible change that you feel inspired to make. Can you do it today? If not, pull out a calendar and schedule it. If something needs to be bought, jot it down on your shopping list. If something needs to be discussed with your spouse or a professional, start a kitchen journal where you keep track of the topics of conversation. Refer to the elements of a universal design kitchen not just for this one action but for any changes you intend to make in your kitchen, big or small.

As your kitchen takes its steps toward being a better work environment, share your success with others. Go through other rooms in your home. Just look for the simple improvements, just pick one change, just do it ... and then enjoy it!


Konrad Kaletsch, CAPS
July 5, 2009
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Universal Design: Geriatric Planning

I don’t really do something that we are all supposed to do: I don’t have a fire emergency plan for my home – not really.

I live in an attached-house part of town and know my neighbors, as do my kids. There’s a lots of people just a few doors up and down my block. A fire happens and we’ll be out front checking on each other – that’s the way it’s happened when there were other fires.

We also are loaded up with cell phones. I have plenty of smoke detectors and a few fire extinguishers. We all know the way out of the house and there are two exits to most parts of the house, even the basement. I’m attentive to these emergency plans but also winging it. I’ve thought things through but I’m also stumbling along. I have a lot of trust that things won’t go wrong. We’re all able bodied. If a school teacher were to grade me, I’d be a C+.

I should have a thorough assessment. I should have a plan. I should review it annually. I should do fire drills. I should share it with my neighbors. I should be at least an A-.

That’s fire. What about getting older? Same thing, but I’m not as prepared. Right now, I might be thinking about having enough cash and a suitable environment so that I can be mostly independent. Like the fire plan, I am basically in good shape – but not really on top of it. My geriatric plan is barely a passing grade.

What about 10-20 or 30 years down the road? I should begin to have a geriatric plan – at least a rough draft. What about nutrition? Medication? Household needs like laundry, shopping & cooking? Hygiene? What happens if my memory fades? Who is in charge of my legal matters? Paying the bills on time? Overlooking my driving ability? Who will help me get to my appointments or advocate for my well-being? Who will help me adapt my home to current needs? How will I stay social?

Like the fire emergency plan, the geriatric plan is a prudent endeavor. It’s pennies now instead of dollars later; it’s hours now instead of days or months later. It’s being ready or just hoping.

I’ll do both – the fire and the geriatric plan. The fire plan will go quick –sit down with the whole family, map it out, run a drill and correct any shortcomings. The geriatric plan won’t take that long either. What there is to do right now is have a financial plan: look at future needs and plan how to have enough.

"Old age is like everything else; to make a success of it, you’ve got to start young."
Fred Astaire




Konrad Kaletsch, CAPS
June 25, 2009
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Universal Design: Living Large in the 70’s

See it in video: Living Large in the 70's

Ahh, the 70’s. Muhammad Ali, Mark Spitz, Vietnam, China and Watergate. What about Star Wars, disco, Atari and video cassettes? How about the New York City blackout, Son of Sam and Guardian Angels? A pretty amazing decade, but, I’m not talking about those 70’s. I’m talking about you and your seventies!

Becoming seventy is far away, maybe 10, 20, 30 or even 40 years off. When it comes, I’m sure you want to be living a great life. There are a few essential ingredients required for that decade to be great; one of them is your independence.

What will give you your independence in your seventies is not what gives you your independence today. The environment you live in will need to be different; you will have to ready it for your arrival. The good news is that there is nothing to invent and no mystery to solve – it’s already invented and solved. To prepare your environment for ongoing independence you need two words: universal design.

What is universal design? It is an approach to designing products and environments that doesn’t discriminate on the basis of age or ability. It means that a home, for example, can function equally well for a child, an adult, an elder or a person with a physical limitation either temporary or permanent. Right now, we don’t build homes that way; we build homes for one type of person, an able-bodied adult.

Universal design unlocks the gate to living large in your seventies (and many other decades of living) but it doesn’t overcome another rather large obstacle, your fear of aging. Ask me about my seventies and I get squirmy and try to change the subject. I don’t want to think about it. When I do, I don’t have positive associations. I think of slowing down, weakening strength and failing body parts. Shudder! Planning for my seventies? Mañana!

Unfortunately, mañana isn’t a winning formula. Without planning, I’ll stumble into my seventies. I’ll have fewer options. I’ll be trying to stay afloat rather than living large. The question that emerges is, how can I get excited about taking actions today that won’t seem to matter for years?

There’s a trick.

Start by remembering an adventuresome vacation you took. There you were, time off from work, where to go? You did your research, talked to friends and voila, Costa Rica would be your destination! Step two was to hone the plans: what hotel, what flight, what activities, etc. Finally you put your money down and booked the trip. Excitement bubbled within; you were going to Costa Rica! Did you walk into work the next day all ho-hum? No, you couldn’t wait to tell friends and co-workers about your forthcoming trip! After work, did you just head home? No, you hit the stores and bought snorkeling gear, a fishing rod and some suntan lotion. Hardly a day passed without some excitement and preparation for the trip.

It’s the same for your seventies. The only thing that’s different is the destination. Much like the vacation, there is a chunk of time in your future that’s open and can be planned as you see fit. Begin by imagining what you want it to look like. This is an important step. As you imagine your seventies, be unreasonable. Let nothing hold your imagination back. Be vivid. Be unbridled in your creativity. If you have an idea and it doesn’t excite you or put a smile on your face, cross it off and imagine something else. Keep going until becoming seventy couldn’t happen soon enough.

Good questions to ask yourself during this stage are: Who am I? Am I rich in wealth? Am I rich in spirit? Am I rich in love? Do I live in a warm climate or a cold? City or country? A big community or a small one? Near family or far away?

As this picture of yourself in your seventies emerges, map it out. Write it in a journal, collage it or make a scrapbook of ideas. With a clear picture of your seventies that makes you excited, we now need to work toward the present – is there an action you could take today? Steps toward the present will be large at first and as we get closer to the present, will become smaller. The end of this journey will be the present, and, in this present, you will be clear on an action to take that will bring you toward living large in your seventies.

Let me walk you through it using myself as an example. Don’t ask me why, I’m a New Yorker, but, I have a thing for Montana. I want to be in Montana for my seventies. I’ll have an apartment in New York and will visit frequently. I’m still married to my wife and we have a joyous vibe that attracts lots of visitors. The house is on the North Fork in the Bitterroot – lots of trout. I have a big porch that faces west, and, I can drive from the land onto the porch and into the house with my rugged ATV-ish scooter. For some reason, that picture of seventy excites me.

Working toward the present, at age sixty, I got to have things pretty set up so that ten years out I’m living this dream. I’ll be familiar with Montana having visited for long periods. I’ll be members in local clubs and have my first few friends. I’ll know where I want to live and be ready financially to purchase land and a home.

Jumping toward the present another ten years, what do I got to have at fifty so that that vision at sixty is ready? I need to be building equity, I’ll begin visiting Montana regularly, I’ll be in my peak earning years and kids will be all educated freeing up additional capital to set aside.

I’ll jump again toward the present but in a shorter time jump, five years. At 45, what do I got so that the vision at 50 is ready? I’m building my value at work, I’m owning or buying some of that equity that’s gonna grow and I’m raising a family. What about one year from now? I’m finishing my research on being seventy in Montana. How about three months from now? I’m in the middle of my visioning and research. And how about right now? Right now, I’m beginning my research. Right now, I’m Googling universal design and thinking about being seventy in a whole new way.

If at the beginning, I asked you, “What are you doing today so that being seventy is gonna be great?” You might have squirmed, said you had an IRA and changed the subject. Instead, you have a new answer, Google universal design resource and start forming an idea of what you’ll need to keep the independence you love.

Wow. Living large in the seventies is possible. When you get there, it will be ready for you. Your independence will be as present as it is today. Opportunities won’t diminish, they’ll continue. Sure, it will all look different. But best of all, you’ll still get to be you.


Konrad Kaletsch, CAPS
June 12, 2009
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Universal Design: Are Home Improvements UD?

An blog was written, The Best Return on Home Improvements. “Oooo!” I emphatically exclaimed, anxious to read about maximizing the value of my home. If you notice, I was hooked by an opportune distraction from my work. As I read the top 10 tips, I felt as if I was reading about universal design. Clean it up. Get rid of the clutter and the old and worn. Increase light. Fix broken things. Patch floors and walls. In brief, have it work and have it look nice. That’s a great starting point. Your home will become a pleasure, not an inconvenience. Your life will improve.

Eager for another top 10, I found, 2008 Cost vs. Value Report: Still Many Happy Returns for Home Rehabs. I saw improvements that favored low-maintenance, natural light and updated functionality.

Finally, I looks at shelter mags and what do I see? All the contemporary styling is open, wide, spacious and filled with light. Humm. Maybe we’re more universal design than we realize.

PS: A video clip about planning your own 70's:
"Living Large In The 70's"



Konrad Kaletsch, CAPS
June 12, 2009
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Universal Design: New Baby vs. New Elder

A bit of a rant today:

It’s getting to be years ago that I was looking at bookshelves filled with books on having a baby, bringing a baby home, what to do with a baby when it’s home, what to expect next; what it’s expressing and when, how-to this and that. Then the parents, and what they are going through and how they can handle it. I still see that bookshelf at bookstores, how could I not? It’s one of the bigger shelves in the store.

But I go now in search of a different book. It’s the one on bringing an elder into my world, not a baby. Forget finding it on a bookshelf. I have to go to Amazon. Why? There are so few books written on this topic. If I help a parent move closer to me or maybe into my home, there’s no psychologist there to hold my hand and guide me along the way. There’s no medical book like the pediatric ones that tell you no honey until age 1. There’s no book telling me how to make my parent’s new home “elder-safe.” There’s no info on how to prepare for the transition and how to make the move itself.

The beginning of life has as many concerns and hurdles as does the end of life. One just seems to us as a bit more optimistic and less fearful. This is a call out to authors and professionals to start writing these books. The market will be there when your book arrives. Occupational therapists – you know the whole world of concerns of what ailment needs what environment to have a person comfortable and successful in their daily routines. Psychologists – tell me how I’m going to decompress when things get rough; how can I love my parent when it gets hard? Builders – tell me what I need to have in their new home. And doctors – tell me how to find a new range of specialists in the new neighborhood; tell me how to have a smooth transition from one practitioner to another.

For you authors who take this on: one of you will write “the” book on this topic. One of you will be on Larry King. One of you will make this bringing of an elder into our lives something we can do without all the fumbling. I look forward to your success.

PS: A video clip about planning your own 70's:
"Living Large In The 70's"



Konrad Kaletsch, CAPS
June 5, 2009
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Universal Design: 10 Simple Home Improvements for Seniors

Are you 55 or older? What would be the simple improvements to make your home get you another ten years of usability?

AARP does annual surveys to assess the desire to age in place, and the means which people are employing to do so. This annual survey, in its fifth year, looked at who made what improvements and what was the benefit. 70% did at least one modification that made it easier to live at home. Half of them believe the simple modification will make living at home longer possible, adding as much as 10 years to the livability of their home. The 30% that did not make any improvements to their home cited physical and financial limitations.

The home improvements cited most frequently were:

1. Levered doorknobs.
2. Grab bars in bathrooms.
3. Levered faucets in kitchen sinks.
4. Handrails on both sides of stairwells and on front and rear steps.
5. Grab bars in showers; removal of any door threshold.
6. Movable shower heads for those who must sit.
7. Portable shower seats.
8. A bathroom with a bath/shower as well as a bedroom on the first floor.
9. Widened doors to accommodate wheelchairs.
10. Ramps for those using walkers and wheelchairs.
    

And who can stop at just one top 10 list? Here’s another that lists the main improvements to reduce chances of falls, the #1 killer for seniors - yes #1!. From AARP’s CDC report:

10 steps to make home a safer and more comfortable place:

1. Install handrails on both sides of all steps (inside and outside);
2. Secure all carpets and area rugs with double-sided tape;
3. Install easy to grasp shaped handles for all drawers and cabinet doors;
4. Use brighter bulbs in all settings;
5. Install nightlights in all areas of night activity;
6. Add reflective, non-slip tape on all non-carpeted stairs;
7. Install lever handles for all doors;
8. Place a bench near entrances for setting down purchases and resting;
9. Install closet lights, as well as adjustable rods and shelves;
10. Install rocker light switches; consider illuminated ones in select areas.
    

What are you waiting for? Get to work!


Konrad Kaletsch, CAPS
May 28, 2009
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Universal Design: A White House Disability Agenda

"We must build a world free of unnecessary barriers, stereotypes, and discrimination.... policies must be developed, attitudes must be shaped, and buildings and organizations must be designed to ensure that everyone has a chance to get the education they need and live independently as full citizens in their communities." -- Barack Obama, April 11, 2008

Below are key points from a White House disability progress report:

1) The American Recovery and Reinvestment Act included a number of provisions of particular concern to people with disabilities.
--- The Act included $500 million to help the Social Security Administration reduce its backlog in processing disability applications.
--- The Act supplied $12.2 billion in funding to the Individuals with Disabilities Education Act (IDEA);
--- The Act also provided $87 billion to states to bolster their Medicaid programs during the downturn; and,
--- The Act provided over $500 million in funding for vocational rehabilitation services to help with job training, education and placement.

2) The President signed the Christopher and Dana Reeve Paralysis Act, the first piece of comprehensive legislation aimed at improving the lives of Americans living with paralysis. The Stem Cell Executive Order, March 9, 2009: (read the remarks) (read the executive order)

3) Strengthen Access to and Improving the Quality of Health Care President Obama has placed comprehensive health reform at the top of his domestic policy agenda. This means providing all Americans with stable and reliable access to quality and affordable health care. He will work with Congress to build on what works—including strengthening Medicaid and Medicare, programs that are of particular importance to people with disabilities.

4) Promote Access to Community Living Services Too many people who need assistance with activities of every day life are faced with a difficult choice. They can move into a nursing home and face safety and quality of care problems or risk injury or death by staying in the community without adequate services to take care of personal needs. The President believes that more can be done to encourage states to shift more of their services away from institutions and into the community, which is both cost effective and humane.

5) Protect Civil Rights The Americans with Disabilities Act (ADA) is a landmark law that has done much to protect people with disabilities from discrimination. However, President Obama will push for more consistent and effective enforcement of ADA, which can do more to prevent discrimination in employment, public services, public accommodations and telecommunications.

6) Expand Educational Opportunities President Obama supports educational opportunities for people with disabilities and will expand funding for programs like the Individuals with Disabilities in Education Act (IDEA) that ensure all Americans have access to the tools to succeed.

7) Increase Access to Employment President Obama is committed to expanding access to employment by having the federal government lead by example in hiring people with disabilities; enforcing existing laws; providing technical assistance and information on accommodations for people with disabilities; removing barriers to work; and increasing employment opportunities for people receiving public benefits.


My own comments? PHEW! The historical trajectory shows that disability rights are the access point for a wider discussion on universal design to come in the future as our population faces the first impacts of an aging society. The dialogue, shut down by Obama's predecessor, is once again open. Did I say, phew!


Konrad Kaletsch, CAPS
May 21, 2009
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Universal Design: Welcome to SATH!

Welcome to SATH, the Society for Accessible Travel and Hospitality. Founded in 1976 and presently led by Stuart Vidockler, SATH is an educational nonprofit membership organization whose mission is to raise awareness of the needs of all travelers with disabilities, remove physical and attitudinal barriers, to free access and to expand travel opportunities.

So why do disability travel opportunities matter to you? Maybe the better question is why doesn’t it matter to you? Or maybe you haven’t asked the question in a while and now remember traveling with a temporary disability and the added complications. I am sure your compassionate self believes in equal travel opportunities, but then your brain gets involved and comes up with arguments like cost, inconvenience and mistaken assumptions.

SATH is here to dispel outdated beliefs and put in their place a new reality that illustrates the benefits when travel is available for all. SATH educates and advocates. They work hard to coordinate industry efforts. They field media questions. They post news updates. Best of all, they are here for you. They are a clearinghouse of information and can help you skillfully navigate disability travel whether you are travel agent looking to enter a new market (hint-hint – lucrative opportunity), a hotel or transportation service, or a consumer.

Disability travel and universal design are partners in a better world that works for everyone. Awareness and a demand for inclusive design are necessary to bring about these shifts in design over the next years; the money is there (see below).

Begin by visiting the SATH website. Questions not answered in the site can be emailed to Jani Nayar who will generously assist you.





TRAVELERS WITH DISABILITIES COULD SPEND $27 BILLION PER YEAR, SAYS NEW HARRIS INTERACTIVE POLL.

The Open Doors Organization in cooperation with the Travel Industry Association of America (TIA) and the Society for Accessible Travel and Hospitality (SATH) released a landmark study on the spending trends and market scope of U.S. resident travelers with disabilities. The study, conducted by Harris Interactive, polled 1,037 people with disabilities. The major findings of this groundbreaking study were released on January 16, 2003 at the 7th Annual SATH World Congress in Miami.

The study suggested that people with disabilities could spend at least $27 billion per year, if certain needs were met. These include a "meet and greet" at airports and preferred seating as top issues for the airlines while lodging issues include the need for rooms close to amenities and staff members that go out of their way to accommodate guests with disabilities. People with disabilities spent $13.6 billion on 31.7 million trips in the past year. The modifications suggested by the survey could increase expenditures by people with disabilities by 100% per year.

In 2001, the airline industry saw $3.3 billion in spending by travelers with disabilities, resulting in 52,800 jobs created to provide services for people with disabilities. The lodging industry saw $4.2 billion in spending and 60,000 jobs. The study also suggested that people with disabilities could at least double their spending generating $6.4 billion for airlines and $8.4 billion for lodging if the needs of travelers with disabilities were addressed. Currently travelers with disabilities generate a total of 194,000 travel-related jobs, $4.22 billion in payroll and $2.52 billion in tax revenues in the U.S.

The study was conducted to measure general travel behaviors including how often people with disabilities travel, with whom they travel, how much they spend while on the road, the mode of transportation and accommodations used, and on which sources of information they rely to make decisions. The study provides information that travel industry and related businesses will find invaluable as they seek to stem large losses following the terrorist acts of 9/11/01. The upside potential for both the economy and the travel industry is highly significant. TIA participated in the study in a consulting capacity, advising in the questionnaire design and validating the study and its findings against TIA's substantial market and economic research resources for the U.S. travel industry.

The Open Doors Organization is a not-for-profit corporation founded for the purpose of teaching businesses how to succeed in the disability market and to provide direct support to people with disabilities. The organization creates comprehensive programs and services that offer training and consultation and market statistics to both the public and private sectors.


Konrad Kaletsch, CAPS
May 14, 2009
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Universal Design Network at Facebook and LinkedIn

Universal Design: Website Under Construction

The Universal Design Resource website is undergoing revision! When created, my intention was to raise awareness and provide information. For the revision, I have structured a tiered approach: First is a facelift using today’s technology making it easier for you to participate by either finding what you are looking for or by submitting your own material. Universal design is not so much a destination but rather a dialogue; the new UDR website will support that. Second will be networking opportunities similar to Facebook and Linkedin. The final tier will be a wiki-style knowledge base. In all levels of development, I will strive to meet the needs you expressed in the survey (which you can still respond to).

Here’s a quick glimpse of UDR Version 2.0:
--- More and better organized material for those who are researching universal design for their projects including internal search engine.
--- Focus on meeting the needs of professionals.
--- Courses, links, photos, hot topics & news and problem/solution forums.
--- Professional networking opportunities; marketing, codes, database.
--- Reading lists and resources.
--- Clean, intuitive look.

UDR website has an expected launch in late July. Until then, keep the feedback coming through comments at this blog, the survey and UDR email.




Konrad Kaletsch, CAPS
May 7, 2009
Universal Design Resource
Universal Design Network at Facebook and LinkedIn

Universal Design: “Time” To Do It Right, Part II

On the April 13th post, I looked at the impact of time on design. Five hundred words were insufficient. I have since expanded the article and given it as a brief speech. Below is an abstract followed by links to the video and the article itself.

Abstract:
Time was measured by nature until late 13th century when machines began to successfully measure time. Since then, time has marched forward measuring shorted intervals and with greater accuracy. We now measure attoseconds, one quintillionth of a second. The impact on design is a shift from qualifying it by some other measure such as scale, to doing in on time. For new and beneficial results in design, we need new measures, and, we need to turn off the clock.

The Impact of Time on Design (YouTube)
“Time” To Do It Right (PDF)



Konrad Kaletsch, CAPS
April 30, 2009
Universal Design Resource
Universal Design Network at Facebook and LinkedIn